SMOKE DREAMS
Return Policy
We stand behind every product we sell. If you’re not satisfied, we’ll make it right.
Home › Return Policy
HOW IT WORKS
Returning an Item is Simple
Three easy steps to get your refund or exchange.
1
📧
Contact Us First
Email support@smokedreams.com with your order number and reason for return. We’ll respond within 24 hours with your return authorization.
2
📬
Ship It Back
Pack the unopened item securely and ship to our returns address. We recommend using a trackable shipping method.
3
💰
Get Your Refund
Once we receive and inspect the item, your refund is processed within 3–5 business days to your original payment method.
What Can Be Returned
- Unopened, unused products in original packaging
- Items returned within 30 days of delivery
- Damaged or defective items (any condition, within 7 days)
- Wrong items sent due to our error
What Cannot Be Returned
- Opened or partially used products
- Items returned after 30 days
- Bulk flower products (due to health regulations)
- Kratom powder products
- Items without original packaging
- Gift cards or store credit
Refund Timeline
Once your return is received and inspected:
- Credit card refunds: 3–5 business days
- Store credit: Issued immediately upon inspection
- Exchanges: New item ships within 1 business day of return receipt
You’ll receive an email confirmation once your refund has been processed.
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Defective or Damaged Items
If your product arrives damaged or defective, please email us within 7 days of delivery with photos of the damage. We’ll reship a replacement immediately at no cost to you. You will not need to return the damaged item in most cases.
