SMOKE DREAMS
Privacy Policy
Your privacy matters to us. Here’s exactly how we handle your data.
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Last Updated: May 2026 · Smoke Dreams is committed to protecting your personal information and your right to privacy.
1. Information We Collect
Information you provide directly:
- Name, email address, phone number
- Billing and shipping address
- Payment information (processed securely by our payment provider — not stored by us)
- Order history and preferences
- Communications you send us (emails, support tickets)
Information collected automatically:
- IP address and browser type
- Pages visited and time spent on site
- Referring URLs and search terms
- Cookie data (see Section 5)
2. How We Use Your Information
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to customer service inquiries
- Send promotional emails (only with your consent)
- Improve our website and product offerings
- Comply with legal obligations and prevent fraud
3. Sharing Your Information
We do not sell your personal information to third parties. We may share your data only with:
- Shipping carriers (name, address) to fulfill your order
- Payment processors to complete transactions securely
- Email marketing platforms if you have opted in to our newsletter
- Law enforcement if required by law or to protect our legal rights
4. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Order records are retained for 7 years for tax and accounting purposes. You may request deletion of your account and associated data at any time (subject to legal retention requirements).
5. Cookies
We use cookies to enhance your browsing experience, remember your cart, and analyze website traffic. You can control cookie settings through your browser preferences. Note that disabling cookies may affect site functionality.
We use the following types of cookies:
- Essential cookies: Required for basic site functionality
- Analytics cookies: Help us understand how visitors use our site (Google Analytics)
- Marketing cookies: Used to show relevant ads (with consent only)
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you
- Correction: Update inaccurate or incomplete information
- Deletion: Request removal of your personal data
- Opt-out: Unsubscribe from marketing communications at any time
- Portability: Request your data in a machine-readable format
To exercise any of these rights, email us at privacy@smokedreams.com.
7. Data Security
We implement industry-standard security measures including SSL encryption, secure payment processing, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.
8. Children's Privacy
Our website is intended for adults 21 years of age and older. We do not knowingly collect personal information from anyone under 21. If we become aware that we have collected data from a minor, we will delete it immediately.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related questions or to exercise your rights, contact us at:
